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Wallet Terms & Conditions

MrZoop Wallet is MrZoop’s virtual currency that enables

  • Easy Payments
  • Instant Refunds
  • Safe & Secure Transactions

1 MrZoop Wallet = 1 INR

Types of MrZoop Wallet

Promotional Wallet


  • Earned while ordering through MrZoop and participating in various promotional activities of MrZoop such as referral and rewards.
  • The validity of promotional MrZoop Wallet earned is 90 Days.
  • Has usage restrictions as per details given below

Non Promotional Wallet


  • Earned by Cancellation of an order for which the payment has been made using credit card/debit card/net banking.
  • No usage conditions for non promotional MrZoop Wallet.
  • Has unlimited validity.

Usage conditions of Promotional MrZoop Wallet


  • MrZoop Wallet can be used only while Ordering or Check-in via desktop and mobile app only.
  • The amount credited to MrZoop Promotion wallet will depend upon restaurants policy and agreement with MrZoop
  • The calculation of percentage of amount in MrZoop Promotion wallet will be based on actual payment made by user .
  • Maximum amount in MrZoop wallet cannot exceed Rs. 3000 is also limited to 2 transactions per day per user .
  • Maximum amount in MrZoop wallet cannot exceed Rs. 1000 per day (24 hours time window).
  • The amount of amount redeemed from MrZoop wallet while making payment of your order will be system generated at sole discretion of MrZoop based on your frequency of transactions with us and order amount.
  • Usage conditions of promotional MrZoop Wallet may change at the discretion of MrZoop.

Non Promotional Wallet


  • Earned by Cancellation of an order for which the payment has been made using credit card/debit card/net banking.
  • No usage conditions for non promotional MrZoop Wallet.
  • Has unlimited validity.

With MrZoop Wallet you can have

1. Instant Benefit


It enables you to get instant refund into your MrZoop account as soon as an order is made through us.

2. Easy Payment


While making payment for your order a part of the amount is paid by MrZoop wallet,thereby,it saves money.

3. Safe & Secure


Your MrZoop Wallet is 100% encrypted and ONLY you can use it.

How It Works

  • While ordering/referrals, you earn MrZoop Wallet amount. This MrZoop wallet amount is used while making payment of your orders later.
  • With no card details to fill in for MrZoop Wallet you get a hassle free experience.

FAQ

What is MrZoop Wallet?


MrZoop Wallet is your personal virtual money that is used while making payment of order with us at any point of time. There are two types of MrZoop Wallet namely non-promotional and promotional. All promotional credit and top-ups go into promotional MrZoop Wallet, while refund money originally used for making the transaction from bank/credit/debit card will be issued in the form of non-promotional MrZoop Wallet.

What is promotional MrZoop Wallet?

  • Earned while ordering or participating in various promotional activities of MrZoop such as cash backs, referral and rewards..
  • Valid for only 90 days from the date of earning MrZoop Wallet.

What is non-promotional MrZoop Wallet?

  • Earned by cancellation of an order for which the payment has been made using credit card/debit card/net banking.
  • No usage conditions for non-promotional MrZoop Wallet.
  • Has no expiry date.

I did not receive MrZoop Wallet. What are the possible Reasons?

You have to log in to your MrZoop account from website or mobile apps. Check the status of your MrZoop Wallet under 'My MrZoop Wallet'. MrZoop Wallet will be credited to the same account through which you are logged in while making ordering on MrZoop.com. and check terms & conditions of credit of MrZoop wallet .

How to get MrZoop Wallet in my MrZoop account?

You can view all the details of your MrZoop wallet in the users profile page

How can I use MrZoop Wallet to make payment?

You can use MrZoop Wallet to make payment of order through MrZoop website and Mobile app. In order to use MrZoop Wallet, you need to log in to your MrZoop account. While making payment a part of the bill amount is automatically paid by MrZoop wallet depending on the terms and conditions of MrZoop wallet . Please note that your non-promotional MrZoop Wallet gets deducted prior to promotional MrZoop Wallet during payment of your bookings.

How can I get my money back from MrZoop Wallet?

We do not credit money back to user account (credit card, debit card or net banking) from MrZoop Wallet. However, your MrZoop Wallet is available to you for future orderings that you would like to do any time in future.

How safe is MrZoop Wallet?

MrZoop Wallet is a very safe and encrypted payment instrument on MrZoop. Please keep your email and password safe so that no one except you can use your MrZoop Wallet. In case of any fraudulent activity regarding your MrZoop Wallet, please contact our customer support services and we will take necessary actions to safeguard your interest.

My MrZoop Wallet is not available on home page, what should I do?

You need to log into MrZoop account and visit your profile to view the MrZoop Wallet.

How can I check my MrZoop Wallet balance?

You can check MrZoop Wallet balance by signing into MrZoop website or Mobile app and then viewing your profile. All the details about amount earned and deducted will be available here.

What should I do in case fraud has happened on my account?

You can write to us visiting 24x7 express care and provide us your email id and mobile number with your concern. Your MrZoop account will be blocked.

What is the expiry date of MrZoop Wallet?

All Promotional MrZoop Wallet expires after 90 days from the date of earning. All non-promotional MrZoop Wallet has no expiry date, so you can use them anytime.

Other terms and conditions.

  • 1 MrZoop Wallet = INR 1
  • There are two types of MrZoop Wallet - Non Promotional and Promotional

    Non Promotional MrZoop Wallet

  • Earned by Cancellation of an order for which the payment has been made using credit card/debit card/net banking
  • No usage conditions for non promotional MrZoop Wallet
  • Has unlimited validity
  • Can be used for any orders with MrZoop.com
  • Promotional MrZoop Wallet

  • Earned by participating in various promotional activities or while ordering with MrZoop.
  • Validity of promotional MrZoop Wallet is only 90 days from the date of issue.
  • MrZoop Wallet will be used only for orders made via desktop and mobile app only.
  • When a Customer makes a order utilizing his promotional MrZoop Wallet, in event of cancellation of the order, the promotional MrZoop Wallet used shall be credited back to his account as promotional MrZoop Wallet.
  • MrZoop holds the right to cancel all or partial promotional MrZoop Wallet granted to the user by MrZoop at any point in time without any prior notice.
  • In order to use MrZoop Wallet, you need to log in to your MrZoop account and while making payment for your order some amount will automatically be paid through MrZoop Wallet.
  • Once an emailid is registered with MrZoop, it cannot be changed.
  • MrZoop Wallet redemption will system justified based on frequency of transactions and order amount.
  • Each time the Customer redeems or earns MrZoop Wallet, the same will be intimated to the Customer on his/her profile page and via sms.
  • MrZoop shall not be liable for any hacking or unauthorized use of the Customer's account and it shall be the sole responsibility of the Customer to ensure privacy and confidentiality of his/her account details.
  • In case of any disputes, MrZoop's decision will be final.

Cancellation Rules

  • If the booking is cancelled, the cash back earned will be reversed from the MrZoop Wallet account. If the MrZoop Wallet availed through this promotion is consumed on any other booking before cancellation, it will be deducted from the total refund due in Cash.
  • If the payment is done using MrZoop Wallet and Cash, cancellation charges, if any, will be deducted from the total refund due on priority basis first from Cash and then from MrZoop Wallet.
  • MrZoop Wallet will be credited to the same account through which you are logged in while making the booking on MrZoop.com.
  • In addition to the above, refund is also subject to MrZoop general terms & conditions available on http://www.MrZoop.com/terms-and-conditions.aspx

Send the written communication to:


Ms. Anshum Singh
Privacy Officer
MrZoop Private Limited
Kamdhenu Tower, Besides BJP Karyaley,
Infront of Habibganj Railway Station, Bhopal (M.P)
Email address: legal@MrZoop.com


You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.


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